Document storage service UK FAQ
Please read on to find answers to commonly asked questions about our document storage service.
How do you keep track of the documents you store?
Each box is given a unique identification number which allows us to track the movement of the box from collection to storage through to ‘end of a boxes life’ if required. The ID number is logged on our online inventory which you are also able to access. A hard copy of the ID number and box location is also kept. We log the box ID number by precise location in the storage facility.
Where exactly will my documents be stored?
Our document storage facility is based in Southampton.
Your documents are stored in sturdy boxes closed with security band and organised on clearly organised racking. This means we know the exact location of each box at all times.
They are stored in a highly secure building which is monitored by CCTV, alarmed, and only accessible by code and by authorised personnel. Our facilities also have extra fire-proofing measures in place.
Who has access to my documents in storage?
Unaccompanied access to our storage facility is only available to our staff who are all DBS checked and vetted. If there is a visitor to site, they are accompanied by a manager or member of staff at all times.
As the boxes are securely closed and fastened, they cannot be easily opened. If a box has been opened, we are able to know.
Do you have a minimum requirement for number of boxes or contract time?
No. You can store as little or as many boxes as you require for any amount of time. This can be discussed during our consultation.
How do I request files back and how long does it take?
Requesting your information back is easy. You simply log in to our web portal which we provide access codes for, find the box you need back and request it. We will deliver it back to you within 24 hours.
Once you have finished, you can log back in and request that we pick it back up. We will then come and collect it within 24 hours and place it back into storage.
Do you supply the boxes for us to put the documents in?
Yes. We can provide you with sturdy, storage suitable boxes. This is something we can discuss during our consultation. We can deliver them to you in flatpack form, ready for you to place your documents in.
Do you have a document storage app?
We do not currently have a document storage application, but we do have an online web portal which is easy to use in order for you to manage your document storage. You can access this portal from any smart device and it allows you to view your inventory and request boxes back to you.
Where can I find document storage near me?
We currently offer document storage services to the whole of the UK. This includes but is not limited to:
Document storage London
Document storage Nottingham
Document storage Norwich
Document storage Newcastle
Document storage Kent
Document storage Surrey
Document storage Edinburgh
Document storage Halifax
Document storage East Midlands
Document storage Essex
Document storage Glasgow
Document storage Aberdeen
If your location is not mentioned above but you require our services, please call us on 023 8063 0050.